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Anonymous
December 25, 2016
Question

Error when trying to update or uninstall

  • December 25, 2016
  • 1 reply
  • 298 views

Hello,

As I have already written here. Can I unfortunately not my Adobe Reader XI update or generally Uninstall. He tells me "HKEY_LOCAL_MASCHINE32\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Image File Execution Option\AcroExt.exe" although I am logged on as an administrator. Clean up the Regestrie of the Windows PC or delete the folder brought unfortunately 0 success. Also after several times restart the PC's. Even her cleaner said that although everything is deleted, it is still there with the same error. Also the same version again to install brought the same error out (also as Admin)

Dear Adobe support team, what else can you do?

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    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    December 26, 2016

    Hi jeant48743031,

    Could you please confirm if you have tried running Cleaner tool to uninstall Reader?

    If not, you may visit this link: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

    Are you getting this error only when trying to update/uninstall Reader?

    Which Windows Operating System you have on the machine?

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