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Thommb
Participant
January 29, 2019
Question

Error Windows Server 2012 R2

  • January 29, 2019
  • 0 replies
  • 770 views

Hello!

I try to install Adobe Acrobat Reader DC on a Windows Server 2012 R2 with Remote Dekstop Licences deployed.

The installation is going pretty well, but when everything is installed and I want to try open Adobe Reader DC, I'm getting an error:

When I hit VIEW PROBLEM DETAILS, I'll get this:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: AcroRd32.exe

  Application Version: 19.10.20069.49826

  Application Timestamp: 5c1a86ce

  Fault Module Name: AcroRd32.dll

  Fault Module Version: 19.10.20069.49826

  Fault Module Timestamp: 5c1a86c2

  Exception Code: c0000005

  Exception Offset: 00999413

  OS Version: 6.3.9600.2.0.0.16.7

  Locale ID: 1043

  Additional Information 1: 5861

  Additional Information 2: 5861822e1919d7c014bbb064c64908b2

  Additional Information 3: cf36

  Additional Information 4: cf36081a72a7bcd56a8f49a13f7fa781

Does anyone know what to do? I've searched on this forum, but couldn't find the solution.

Thanks guys!

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