A

Anonymous

Question

Everything prints out with an offset shadow.

I have tried all of the troubleshooting processes including removing and reinstalling the printer driver. I am using Adobe Reader 10.

This topic has been closed for replies.

A

Anonymous

Hi Gregoryh8122084

FYI ... I just re-aligned my printer cartridges on my HP printer and this solved the problem for me.

Legend

Hi Joycec86293143,

We apologize for the inconvenience caused.

Good to hear that the workaround has worked for you.

Please let us know if there is any further assistance is required.

Thanks,

Akanchha

A

Anonymous

Hi Gregoryh8122084

I am wondering if you were ever able to resolve this. I am having the same issue. I also posted a question that has not yet been resolved.

Legend

Hi Gregoryh81220840,

Could you please confirm the operating system that you are using? as Reader 10 is quite old version so you might need to install the latest update.

Try installing the update for application, Launch Reader>Help>Check for updates

Regards,

Akanchha

A

Anonymous

Akanchha,

I have already tried that. The response is: No Updates Available. My

version of the reader is DC(15.020.20042). It looks like the version on

Adobe's site is older than mine.

Regards,

Greg

Legend

Hi Gregoryh8122084

Apologize for the delay in response.

Here is the latest patch for Adobe Reader-Release Notes | Adobe Acrobat, Reader please install the update.

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