Skip to main content
defaultbyunrtfmjwih
Participant
April 28, 2021
Answered

Exception processing message 0xc0000139 unexpected parameters

Di,

 

I got this message using Acrobat DC, What can I do ?

    Laura34143654rw3bCorrect answer
    Participant
    December 8, 2023

    I just did the download and it fixed the problem.

     

     https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

    View reply

    54 replies

    Dawn33670207rm1c
    Participant
    November 16, 2023

    This is getting so ridiclulious!! Drives me INSANE that I literally can't work with Adobe without having this pop up literally pop up hundreds of times. If I close QuickBooks then it works fine. Asking QuickBooks to fix anything takes an act of congress....come on Adobe, fix this crap!!!!!!

    Translate
    jamest3904162
    jamest3904162
    Participant
    July 23, 2024

    This is still an issue in July 2024.   If I have Quickbooks open, I get a million errors.  Would you like me to send over my grandson to help with coding?  He is  pretty good for a 9 year old.

    Translate
      Dawn33670207rm1c
      Participant
      July 24, 2024

      No kidding!! I cannot believe there is not a fix for this yet. It drives me insane!!!!

      Translate
      30995437ike9
      Participant
      July 31, 2023

      What do we do if we are in an environment where we can't run as administrator?

      Translate
        jeremy29948287q773
        Participant
        May 18, 2023

        I noticed rasing priority for adobe.exe in task manager seems to stop this from happening. at least until the exe is closed and reopened.

        Translate
        MacCoCo_office
        Participant
        April 7, 2023

        I don't recall where I found the solution, but what worked for me was to set Adobe Acrobat to run in administrator mode. It's a pain having to "allow" the process each time I open a PDF, but it beats the constant headache of the exceptions.

        Translate
        C.LTLCommunications
        Participant
        January 23, 2023

        Has a solution been found for thie error yet? Ive been having this issue for the past year so hoping someone found the solution. 

        Translate
        coret72928997
        Participating Frequently
        January 23, 2023

        C.LTL,

         

        No.  I uploaded logs ages ago.  No one from Adobe could explain it.  I did see George's Recent post from November 2022 but I believe that is only a temporary solution.  

        1. Run Adobe Acrobat as Administrator

        2. Go to Edit
        3. Go to Preferences
        4. Security (Enhanced)
        5. Uncheck the box "Enable Protected Mode at startup"


        At this current point I have just instructed our end-users to close QB, run Adobe, then re-open quickbooks.  They hate it, but I cannot find anyone on the adobe or QB team to help.  
         
        -Nick
         
        Translate
        C.LTLCommunications
        Participant
        January 23, 2023

        Thank you! I had someone from adobe get on my computer they did a few things and its working now. So hopefully itll be fixed for a bit. 

        Translate
        C927010521js6a
        Participant
        November 8, 2022

        Set Adobe and Quickbooks to run as Administrator and in Win 8 compatibility mode. 

        seems to work 

        Translate
        George23616062f9jw
        Participating Frequently
        November 10, 2022
        I tried this and unfortunately it didn't work.

        What I found to work is the following:
        Translate
        George23616062f9jw
        Participating Frequently
        November 10, 2022

        1. Run Adobe Acrobat as Administrator

        2. Go to Edit
        3. Go to Preferences
        4. Security (Enhanced)
        5. Uncheck the box "Enable Protected Mode at startup"
        Translate
          mcharron11
          mcharron11
          Participant
          April 2, 2022

          I have the same issue, but it when I am trying to edit a document in Adobe and it is only on one computer, when I use another computer it works fine.  Please advise on what I can do.

          Translate
          Amal.
          Amal.
          Legend
          April 4, 2022

          Hi there

           

          Hope you are doing well and sorry to hear that. As it is working fine on the other computer, please try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

           

          If it still doesn't work,  please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and reinstall the application using the link https://get.adobe.com/reader/enterprise/

           

          Regards

          Amal

          Translate
          coret72928997
          Participating Frequently
          April 21, 2022

          Amal,

           

          These steps don't work.  I've posted several times in the thread that your own support cannot resolve with a remote session.  This issue needs to be reviewed by developer.  

           

          -Nick

           

           

           

          Translate
          George23616062f9jw
          Participating Frequently
          March 16, 2022

          Hi Everyone,

           

          I always received this error code when I had Quickbooks Pro Plus 2022 and Acrobrat Reader DC (64-Bit) open.  I was also having random errors within my tax software.  Needless to say, it was a giant pain and time waster.

           

          I tried uninstalling and reinstalling Quickbooks and Adobe, doing updates, repairing the installation etc and nothing worked.

           

          What I've found that worked was uninstalling Acrobrat Reader DC (64-Bit) and installilng Acrobat Reader DC (32-Bit).

           

          I run Windows 10 64-Bit but figured I'll try using Acrobat 32-Bit since I was out of options and trying anything to fix the error.

           

          So far (fingers crossed) this fixed the error message.

          Translate
            George23616062f9jw
            Participating Frequently
            March 16, 2022

            Also, I noticed that when automatic updates are applied, it was updates Adobe to 64-Bit and you will get the errors again.

             

            Watch the video below to turn off automatic updates:

             

            https://www.youtube.com/watch?v=WGiU2_EScRI

            Translate
            Shari23322193x4a3
            Participant
            February 24, 2022

            Can't believe a patch hasn't been made to fix this...

            I also had to close my QB, restart computer and amazingly, was able to type in pdf afterwards. We should not have this issue...very annoying. Please Fix Adobe!

            Translate
              coret72928997
              Participating Frequently
              January 3, 2022

              I am having the same issue with an end-user.  I opened a case with Adobe Support and they were clueless.  

              I've attempted everything the google-fu has:

                 -Adobe removal tool

                 -QB repair

                 -reinstalling the apps

                 -Installed a new OS test environment

               

              The error will only go away temporarily.

               

               

              I did find this article and have not tried the registry edit yet:

              https://www.thewindowsclub.com/exception-processing-message-error-on-windows-10

               

               

               

              Do any of you use ESET or any other endpoint antivirus?

               

               

              Translate
              Jennifer22895396zxoa
              Participant
              January 29, 2022

              Also having the same issue. I pay for Adobe and this should be fixed. I cant password protect files unless I close Quickbooks? Thats asinine! Someone please get this resolved!!

              Translate
                Show more replies
                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices