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wojciechp71501569
wojciechp71501569
Participant
October 13, 2020
Question

Export Files - Download Failure

  • October 13, 2020
  • 4 replies
  • 2250 views

I have used Adobe Acrobat and exported the same files PDF to Excell for years now and since 2 days ago I see the program does the conversion but when I get to the final step to download to selected by me folder I getting an Error. My account is current/paid - no problems there. I can perform this export by going online and dropping the file there but why I can not do this with the problem? Also, I have checked for updates and there is no newer version then what I have. Please advise. 

This topic has been closed for replies.

4 replies

johnp76066060
johnp76066060
Participant
October 15, 2020

Have had the same problem since yesterday (Oct 14). Convert .pdf to .docx. When converted and try to download, get the same Download Failure message. Customer Support offer NO help/solution/fix.

 

D
DarthSavage
Participant
November 15, 2021

We have the same problem on several computers for users who have subscriptions with Adobe. Exporting with Acrobat Reader DC worked fine up until recently and now every user gets the Download Failure message. The users like using acrobat or Reader to export because it doesn't make sense to have to go to another application and go through extra steps.

 

While looking for an answer, I found a really long list of URIs to whitelist on the router but I am not going to enter them all. Most of them seem to have no connection with Acrobat or Acrobat reader or anything related to the export. The ones I whitelisted aren't helping so I'm removing them all.

 

To be honest, I'm going to suggest the users find another product for these tasks.

wojciechp71501569
wojciechp71501569Author
Participant
October 14, 2020

The problem solved itself!?!

The same day I have contacted Adobe tech support (via Chat) but the problem was not solved. The CSR offered to access remotly my PC - I did not have time for it, so I got a Adobe Case#. The following day (today) everything went to normal, and I can "Export Files" with Adobe Acrobat with no problesm. Whoever did it? Thank you! 🙂

R
Raymond5F90
Participant
October 13, 2020

I have been having the exact same thing happen, it used to automatically download and convert. Now you have to go and double the steps?  What changed?

R
rkent
Participant
October 13, 2020

Hello,

I had the same issue today. I accessed my adobe document  cloud and was able to download the files there.

Hope that helps.

-Bob

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