export PDF to word taking too long

Question

when I try to export a PDF to word it shows "action in progress" and "uploading". however after 30 minutes its still going , waiting for it to convert. I have tried to convert several small PDF to word, but all have the same issue with time. if I try on  https://acrobat.adobe.com/link/acrobat/export-pdf it works.

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out. We are sorry to hear about the issue you are experiencing while exporting PDF.

I have checked your Adobe account and found that you have an active Adobe Acrobat Export PDF subscription. Adobe Acrobat Export PDF is an Acrobat online service, You can also use the free Acrobat Reader desktop app to Export PDF. The app uses the Acrobat Export PDF online service in the background.

As described, you were able to export PDF online and not while using the application. Would you mind sharing the version of the Acrobat Reader application you are using? Go to Help > About Acrobat and make sure its updated to the latest version 25.01.20521. Go to Help > Check for updates and reboot the computer once and check.

Also, check the help page https://adobe.ly/3SO46MA

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