Exporting to PPT

I seem to be stuck in a loop. I have an Adobe account with the Export PDF product which says I should be able to export a file to a PPT format. But when I try to do that, it tells me I need to upgrade. Then I click in to upgrade and it tells me that I already have that service. What to do?  There doesn't see to be an option to talk to a real person at Adobe to help me be able to use the product I paid for (or pay to upgrade if that's what's required).