Extra charges after cancelled subscription

Question

Hello,

I need some help with my subscription that was cancelled in June, however I just noticed that I have continued to be charged every month. There is no way for me to contact adobe support and when I check my account details there are no recent invoices. I also have an email confirmation of the cancelled subscription.

Appreciate any input! Many thanks, Sahar

jane-e · Answer

Hi @Sahar2646322849bn

Acrobat Reader is free. Can you tell us (exactly) what you subscribed to?

We cannot assist with billing on this forum. You will need to contact Adobe Customer Care directly if you subscribed through Adobe.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

You can find phone numbers here (you may be on hold for a long time):
https://helpx.adobe.com/contact/phone.html

You posted to Acrobat Reader, not Acrobat Reader for Mobile. If you subscribed through Apple or Android, you have to go through their App Stores. Let us know if this is the case.

~ Jane

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