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Participant
June 27, 2018
Question

Failed updates and Uninstall for Acrobat DC

  • June 27, 2018
  • 1 reply
  • 14562 views

For months the updates have failed and attempts to uninstall fail.

Windows 10 Home, version 1803

Error Messages:

1) For auto and manual update attempts:   "Acrobat Reader update Failed - Uninstallation of the update package is not supported"  error: 1646

2) For Uninstall attempts: “Windows Installer Uninstallation of the patch package is not supported"

Manual update attempts with  Kaspersky Total Security active and disabled with same error result.  Kaspersky tech support has evaluated logs, etc off this computer and found no error linkages to their product.

This topic has been closed for replies.

1 reply

AnandSri
Legend
June 29, 2018

Hello Davidw,

Sorry for the delayed response and inconvenience caused. Please reboot the machine once and then use Acrobat cleaner tool to remove the corrupt and conflicting installation files of Adobe Reader from the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the computer again and download the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Run the installer/setup of Adobe Reader as "Run as administrator".

You may also refer to the Adobe article Fix Windows errors that occur during Acrobat Reader update

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Participant
July 2, 2018

Thank you for advise. The cleaner was able to uninstall Reader DC but I am unable to successfully download the latest version per you instructions. I continue to get the Windows Installer message: “Windows Installer Uninstallation of the patch package is not supported"

AnandSri
Legend
July 2, 2018

Hello Davidw,

We're sorry for the trouble, make sure that you have all the updates installed for the operating system, check for any pending updates of OS from Control Panel>Windows update, install the updates, reboot the machine and then try downloading Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Once the download is finished, run the setup as "Run as Administrator".

If the issue still persists, please create a test user profile with full admin rights and check with Adobe Reader.

Let us know how it goes and share your findings.

Thanks,

Anand Sri.