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anlinel
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January 24, 2019
Answered

Failing to Install

  • January 24, 2019
  • 1 reply
  • 580 views

Hi

I wanted to install a newer version of Adobe, as I was unable to open certain pdf's.  I was advised to uninstall current Adobe applications, and did so by going to "Programs and Features" on my "Control Panel".  However, when I try to reinstall Adobe (and I have tried Adobe Reader X and Adobe Reader DC) the installation fails with the explanation " A newer version of Adobe is already installed",  but I cannot find any installed apps in my Programs.  I use Adobe application for home use only and have Windows 7.  Please help, I'm desperate.

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    Correct answer AkanchhaS8194121

    Hi Anlinel, 

    Sorry to hear about the frustrating experience.

    Since you are getting the error message "A newer version is already installed" while installing the application again. So, we recommend  you to please refer to the troubleshooting steps suggested in the help article here:  Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

    Let us know if this doesn't improve anything.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    February 11, 2019

    Hi Anlinel, 

    Sorry to hear about the frustrating experience.

    Since you are getting the error message "A newer version is already installed" while installing the application again. So, we recommend  you to please refer to the troubleshooting steps suggested in the help article here:  Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows

    Let us know if this doesn't improve anything.

    Regards,

    Akanchha

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