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joannas41085906
Participant
November 21, 2017
Answered

Failure to connect to a DDE server

  • November 21, 2017
  • 2 replies
  • 913 views

Please help.  I am using Acrobat Reader DC product version 18.009.20044 and i can't open any PDF's because of the above error.  I have spent the last hour going round in circles trying to self repair and am ready to throw computer out window.  I have tried to delete and reinstall, no luck.  Please can anyone help me???

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi joannas41085906​

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    2 replies

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    November 29, 2017

    Hi joannas41085906​

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    November 21, 2017

    Hi Joannas,

    Thank you for reporting the issue.

    The issue has already been reported and our team is working on this issue.

    We will keep you posted on the progress.

    Regards,

    Meenakshi

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