Skip to main content
Playful_doer7527
Participant
Sep 26, 2025 2:25 PM UTC
Answered

Failure to print since update to 2025.001.20744

Since Adobe Reader has updated to 2025.001.20744 prints are now only printing like the attached example which is chopping off most of the page.  
PDFs print ok if loaded in Microsoft Edge.

 

Setup a clean machine, installed Adobe reader 2025.001.20693 and printed and was ok.  Did Help...check for updates which updated and then the issue occurs.

Printing to PDF and then loading the failed output back into Adobe reader seems to result in blue sections on the page when you click.

    Stefan37005713nskzCorrect answer
    Participant
    Oct 2, 2025 6:09 AM UTC

    Yes, it's solved

    View reply

    31 replies

    Marvelous_Unicorn8493
    Participant
    Oct 1, 2025 2:49 PM UTC

    I'll wait for the update to kick in, since we use Ninite to deploy them.

    Will report update tomorrow.

    Translate
    Marvelous_Unicorn8493
    Participant
    Oct 2, 2025 9:50 AM UTC

    Can confirm latest update (.20756) fixed the printing entirely on PS driver and pages go out smoothly.

    Thank you.

    Translate
    AnandSri
    AnandSri
    Legend
    Oct 2, 2025 4:15 PM UTC

    Hi All,

     

    Thank you for your time and cooperation on this. We're glad to know that the issue has been fixed with the latest update: 25.001.20756 Planned update, Oct 01, 2025.

    Please don't hesitate to contact us if you encounter any issues or require assistance with the product.

     

    Regards,

    Anand Sri.

    Translate
      CHRISTOPHER381802748k76
      Participant
      Oct 1, 2025 1:46 PM UTC

      2025.001.20756 appears to be available for download today.  Does this fix the printing issue?

      Translate
        Incredible_play7345
        Participant
        Oct 1, 2025 2:20 PM UTC

        Per the bug fix notes, Acrobat version 25.001.20756 reports a fix in Printing 4529876: Data loss in printing PDF on Reader and Acrobat

        Translate
        Alex278947228hzr
        Participant
        Sep 30, 2025 4:42 PM UTC

        workaround is to uncheck greyscale and then in advanced options check the print as image

        Translate
          Page County
          Participant
          Sep 30, 2025 1:58 PM UTC

          Same Adobe PDF printing issues here

          Translate
            NiceMintyFlavor
            Participant
            Sep 30, 2025 1:48 PM UTC

            Ditto, same here with our 1000+ users, distributed over workstations, notebooks and remotedesktop servers. Rolled out the update via our software distribution, no way back (downgrade not possible).

            So if a fix is in the works, PLEASE make it quick!

            Translate
              keithdnc
              Participant
              Sep 30, 2025 1:39 PM UTC

              We are also experiencing this issue. Pages being chopped off when printing. We are using Windows 11. My users are mixed between Acrobat Reader and Acrobat Pro. Both are having the same issue.

              Translate
                Radiant_precision1512
                Participant
                Sep 30, 2025 10:45 AM UTC

                Experiencing the same issue.

                Do you have info on the fix release?

                Translate
                  Markinson
                  Participant
                  Sep 29, 2025 5:41 PM UTC

                  I'm having exactly the same problem, with practically every PDF document I have (which previously printed completely).

                  OS: Windows 10 PRO

                  Adobe Reader: 2025.001.20744

                  All my drivers are up to date, as is the OS.

                  I suspect the problem stems from the latest Adobe Reader update. In fact, when using Mozilla (Thunderbird, for example) to print PDFs, instead of Adobe Reader, the document prints correctly and completely, not just the header.

                  In Linux, not with Adobe Reader, but with the same printer, PDF documents print correctly and in their entirety.

                  Thank you for your attention.

                  Translate
                    Marvelous_Unicorn8493
                    Participant
                    Sep 30, 2025 7:29 AM UTC

                    Same situation here.

                    Os is the same, but we're working in VDI environment. All is up to date.

                    Since the last update of Adobe Reader DC, we have approximately 140 clients impacted and 20 copy machines from Ricoh : can't print at all. Tried updating the PostScript driver on a test machine for our print server from 4.30 to 4.42,  same results.

                    Doesn't seem to impact our few W11 ones but might need confirmation.

                    Reader 25.1.21005 / .20566 / .20933 / .20414 (/ etc.) all work fine, all hell broke lose since the latest update to .20744

                     

                    PCL6 works, print as an image works but that's not in compliance with how we work.

                    Thanks for your help.

                    Translate
                      elvir_6998
                      Participant
                      Sep 29, 2025 2:15 PM UTC

                      Hi, we are experiencing the same issue. Everything was fine on the 2025.001.20693

                      Br, 

                      Elvir

                      Translate
                        James25933845hmgx
                        Participant
                        Sep 29, 2025 3:39 PM UTC

                        Same here, I also proved this by uninstalling lastest version and reinstalling and patching to last version. This is not a printer/printer driver/OS issue, its an issue with the latest Adobe Update. This affects Adobe Reader as well as Standard/Pro.

                         

                        Only way to print PDFs is to open them in Chrome/Edge and they print fine.

                         

                        Need some better guidence here Adobe on how to fix this for a fleet of machines...

                        Translate
                          giovanni_5965
                          Participant
                          Sep 29, 2025 1:26 PM UTC

                          Hi, we are experiencing the same issue. Everything was fine on the 2025.001.20693

                          Do you have info on the fix release?

                           

                          Many thanks

                          Translate
                            Show more replies
                            Terms & ConditionsAccessibility statement
                            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices