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tegan_howe
tegan_howe
Participant
November 28, 2017
Answered

Fatal Error

  • November 28, 2017
  • 1 reply
  • 6094 views

Fatal Error: Acrobat failed to connect to a DDE server.

I have 3 separate clients who have this error when they open PDF documents.

I have already tried:

- Repair the install

- Remove and reinstall

- Check for updates/run updates

- Change the AcroviewA18 key in the registry

- End the duplicate adobe tasks in task manager and reboot

- Disable antivirus

Still no luck!

Please advise a fix for this error?!

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    1 reply

    AnandSri
    AnandSri
    Legend
    November 28, 2017

    Hello tegan.howe

    We apologize for the inconvenience caused, we are aware of the issue and we are investigating and working towards a resolution on high priority, will let you know as soon as it is available.

    Regards,

    Anand Sri.

      DOITSolutions
      DOITSolutions
      Participant
      November 29, 2017

      I have several clients on Servers facing this issue randomly (it seems to pick a few users to pick on at a time, not everyone at once).

      I have tried all of the solutions above and from other threads that I could find.

      Work-around (ugly):

      At this point we have created a batch file that kills all instances of the acro executable and placed this on the user's desktops so they can kill it and get back in (seems to buy them a little time when they need it).

      Please update us as soon as this issue has gone, at least 30% of our clients are affected (even desktop users, not just RDS users).

      Cheers,

      Michael A.

      Batch file:

      Echo off

      taskkill /f /im AcroRd32.exe

      cls

      Echo off

      Echo ******

      Echo Please try opening your PDf file now, you may close this window.

      Pause

        AshuMittal9644438
        Adobe Employee
        AshuMittal9644438Correct answer
        Adobe Employee
        November 29, 2017

        Hi all,

        Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

        More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

        Please try it out and let us know your feedback.

        Thanks for your patience and support!

        -ashu

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