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sithara_11637540
sithara_11637540
Participant
July 20, 2017
Question

fatal error: Acrobat failed to connect to a DDE server"

  • July 20, 2017
  • 1 reply
  • 791 views

I have been facing an issue while trying to  open PDF files. And the error message that pops up is " fatal error: Acrobat failed to connect to a DDE server".  Could you please assist on the above.

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    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    August 9, 2017

    Hi Sithara,

    Sorry for the delay in response.

    As you have mentioned that you get the error message "Acrobat failed to connect to a DDE server ", please try the following troubleshooting steps:

    • This issue generally occurs when you have more than one process of application running

    1. Go to the task manager by pressing Ctrl+Alt+Del

    2. Go to the processes in Task Manager

    3. End all processes related to Acrobat

    4. Launch Acrobat again.

    If that does not help, try repairing the application.

    Open the application and got to Help menu > Repair installation.

    Let us know if the issue still persists.

    Regards,

    Meenakshi

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