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Ben5C73
Participant
March 1, 2021
Question

FileOpen plugin won't install

  • March 1, 2021
  • 3 replies
  • 19071 views

Hi all

 

Anybody have any experience with the file open plugin? Today I had to do a fresh install of acrobat reader and the plugin has stopped working.

 

When I try to open a pdf with fileopen drm on it, instead of opening the pdf it will open a browser page prompting me to install the fileopen plugin. I have installed and tried to open the pdf again with the same result. I have tried multiple fresh installs of acrobat reader and the plugin, tried using the fileopen plugin remover provided on the website, running as administrator and various compatibility settings. I have contacted tech support of the company that provided the pdfs and they have no idea.

 

I remember I had this issue a couple of years ago and it drove me crazy and unfortunately I can't remember how I solved it. Iirc is was a relatively simple fix too. Unfortunely this seems to be a fairly obscure plugin and there isn't a whole lot of information availible out there. Any advice would be greatly appreciated.

 

Thanks

    This topic has been closed for replies.

    3 replies

    try67
    Community Expert
    try67Community Expert
    Community Expert
    May 12, 2021

    What version of Reader are you running?

    T
    Test Screen Name
    Legend
    March 1, 2021

    That was my idea. Contact the maker. However, here is one more thing to try. Go to Edit > Preferences and look under General. Find the option "Use only certified plug-ins". Make sure there is NO CHECK MARK next to this option - the option must be OFF in your Reader.

    B
    Ben5C73Author
    Participant
    March 1, 2021

    I gave this a try this morning. No luck unfortunately as this box was already unticked.

      I
      illeanaa79583743
      Participant
      May 12, 2021

      Hi

      Could you resolved the problem?

      I have the same problem with a FileOpen for a digital book.

      T
      Test Screen Name
      Legend
      March 1, 2021

      Contact the Plug-in maker. Their site is http://www.fileopen.com 

      B
      Ben5C73Author
      Participant
      March 1, 2021

      Thanks for replying, I will certainly try, however I am not holding out much hope as on thier support page it says they only offer support to thier direct customers. I am a customer of another organisation who use thier product, and when I contacted the orgnisation that provides the pdf they had no idea how to resolve the problem. I was on the phone with them for over an hour today and they couldn't figure it out. Was hoping someone here would have some idea as I don't want to wait weeks while I go through a lengthy process involving several different parties.

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