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atosam4083935
atosam4083935
Participant
October 12, 2018
Answered

Fill and Sign

  • October 12, 2018
  • 1 reply
  • 784 views

Hi,

After the latest update of Adobe, the fill and sign button does not work. When I click on the sign button, it remains blank.

I need my forms signed electronically, so want to know asap if this can be resolved.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Atosam,

    We're sorry for the trouble you had, what is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

    Is it a Mac or Windows machine and what is the version?

    Is it possible to post a screenshot of the Window of the Fill&Sign screen? To post a screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Try signing the PDF from the URL Adobe Document Cloud

    You may use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Once Adobe Reader is installed, download the latest patch of Adobe Reader 19.008.20074 from help>check for updates, reboot the machine and check with Fill&Sign.

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    October 12, 2018

    Hello Atosam,

    We're sorry for the trouble you had, what is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

    Is it a Mac or Windows machine and what is the version?

    Is it possible to post a screenshot of the Window of the Fill&Sign screen? To post a screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Try signing the PDF from the URL Adobe Document Cloud

    You may use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Once Adobe Reader is installed, download the latest patch of Adobe Reader 19.008.20074 from help>check for updates, reboot the machine and check with Fill&Sign.

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

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