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waynes19151844
Participant
January 18, 2019
Question

Fill And Sign cannot use e-mail option

  • January 18, 2019
  • 2 replies
  • 5071 views

with the last update to version 2019.010.20069  the e-mail envelop is grayed out and cannot use it to send document via e-mail after filling in information??  how can I fix this

    This topic has been closed for replies.

    2 replies

    Participant
    May 30, 2022

    Has there be any progress on this in the 3 years since this was posted?  I have Outlook set up as my default e-mail in Adobe Acrobat preferences.  But if I am sent an document to finalize and sign, I can't e-mail it back from Adobe Acrobat. The "Send by E-mail" icon is grayed out. I have to go to Outlook, start a new message and attach it. This is such basic functionality that I though I must be missing something obvious or have things misconfigured, but searching and reading forums shows it to be a common issue that apparently has been around for years.

    Adorobat
    Participating Frequently
    January 18, 2019

    Hi waynes,

    As per the issue description mentioned above, you are facing issue when trying to send document using envelop icon, is that correct?

    Could you let us know the application you are using- reader or acrobat?

    Also, check if you exited the fill & sign option by clicking close in the toolbar.

    Let us know if you need any help.

    Shivam

    waynes19151844
    Participant
    January 18, 2019

    Adobe Reader DC VER> 2019.010.20069

    But I read from the included links that it is an ADOBE Issue. Do we have a time frame on getting fixed?

    Adorobat
    Participating Frequently
    January 21, 2019

    Hi waynes,

    Could you share the links where this issue has been discussed?