Participant

Question

Fill and sign "page disappears"

Forum|Forum|7 years ago
October 4, 2018
6 replies
1769 views

Hi,

when using the fill and sign option, the page I put my signature on disappears.

Has anyone had the same issue?

i tried phoning support but i was told they cant help.

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S

sanchij24189538

Adobe Employee

Thanks for sharing details.

Could you please clarify on which different versions you tested? Have you tested on previous version of Reader?

One more thing is this issue coming with multiple files?

We have tried at our end on Windows 10 with latest Acrobat Reader version but we are unable to reproduce same issue.

It would be really helpful if you share the file. You can send the file on [Moderator: Personal information removed, try private messaging: How Do I Send Private Message ]

Thanks

J

jesseb37578632Author

Participant

Hi,

i have tested the signature on another file and it is working 100 %.

is there a certain reason why this would happen?

i am happy to send the document giving the issue on to you guys, to help any other people with the same issue.

S

sanchij24189538

Adobe Employee

Hi Jesse,

Thanks for sharing the file.

It seems like file specific issue for more details we are looking into it.

Thanks

S

sanchij24189538

Adobe Employee

Hi,

Could you please provide following details:

1) Win/Mac Operating System version.

2) Acrobat Reader version.

3) Did you save the file after putting signature and closed it and when u opened it again then page disappeared? or any other steps you followed?

Could you please share the sample file?

Thanks

Sanchi

J

jesseb37578632Author

Participant

Hi Sanchi,

1.I am running windows 10.

2.

3. yes i saved the file, however, the page had already disappeared.

the minute i put the signature on the page, the page just diapers and then it can't be recovered.

i did also send the file and tested on different versions of Adobe. but same thing.

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