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coolcaptain1
Participant
December 31, 2018
Answered

Fill and sign zoom intermittent with update 19.010.20064

  • December 31, 2018
  • 2 replies
  • 929 views

Hello,

   We have a user on our Terminal Servers (Windows Server 2012 and 2016) reporting that they have problems when using the fill and sign feature of the latest update on Reader DC.  The user had issues when filling out a form where the zoom would intermittently adjust with no input from the user.  Through basic troubleshooting, we discovered the issue began a few days ago, when the newest update rolled out.  However, we are unable to uninstall the update, and performing a fix of the program did not resolve the issue.  Please advise, thanks.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi Coolcaptain,

    Thank you for your time and patience on this.

    The official patch of Acrobat/Reader 19.010.20069 is available now, please install the latest patch from help>check for updates, or install it manually from 19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

    Reboot the machine if possible and check.

    Let us know if you experience any issue.

    Thanks,

    Anand Sri.

    2 replies

    AnandSri
    AnandSriCorrect answer
    Legend
    January 3, 2019

    Hi Coolcaptain,

    Thank you for your time and patience on this.

    The official patch of Acrobat/Reader 19.010.20069 is available now, please install the latest patch from help>check for updates, or install it manually from 19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

    Reboot the machine if possible and check.

    Let us know if you experience any issue.

    Thanks,

    Anand Sri.

    C
    coolcaptain1Author
    Participant
    January 3, 2019

    Thanks so much!  Just installed it, and will test.  Much appreciated.  Did you have others w/ same issue?

    T
    Tariq Dar
    Legend
    January 10, 2019

    Thank you for the confirmation, Coolcaptain1!

    Appreciate it.

    Happy to Help

    -Tariq Dar

    AnandSri
    AnandSri
    Legend
    January 3, 2019

    Hello Coolcaptain,

    I am sorry for the delayed response and inconvenience caused, the issue has been reported to the Engineering team and they are already working on a fix on high priority.

    An official update/patch with the fix will be released soon.

    Thanks for your time and patience on this.

    Regards,

    Anand Sri.

    C
    coolcaptain1Author
    Participant
    January 3, 2019

    Have others seen this issue as well? Thanks so much for your assistance!

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