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monicamobile
Participant
November 20, 2018
Answered

Fill & Sign

  • November 20, 2018
  • 1 reply
  • 401 views

Lately, I have been having problems completing a form.  A large blank white square will pop up where I am trying to complete the form and then all of it will disappear.  I will go to Recent and pull up the form again but nothing has been saved.  This is very frustrating!  Is anyone else having this problem?

Thanks!

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    Correct answer Tariq Dar

    Hi Monicamobile,

    Sorry for the inconvenience.

    While we troubleshoot the issue, you may try to continue using Fill & Sign service via a browser: Adobe Document Cloud

    Since you have already tried repairing, you can try Adobe Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs uninstall Reader, restart your machine. And try install Reader again. Check if the issue persists.

    Also, if possible try disabling security software momentarily on the machine just to check if that conflicts with Fill & Sign service.

    Let us know if that works for you.

    -Tariq Dar

    1 reply

    Tariq DarCorrect answer
    Legend
    November 28, 2018

    Hi Monicamobile,

    Sorry for the inconvenience.

    While we troubleshoot the issue, you may try to continue using Fill & Sign service via a browser: Adobe Document Cloud

    Since you have already tried repairing, you can try Adobe Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs uninstall Reader, restart your machine. And try install Reader again. Check if the issue persists.

    Also, if possible try disabling security software momentarily on the machine just to check if that conflicts with Fill & Sign service.

    Let us know if that works for you.

    -Tariq Dar

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