Fill & Sign feature not working

Hi awawint,

Sorry for the inconvenience caused to you. We are working on fix of similar issue.

Meanwhile would you please try following workarounds:

Restart Machine

Repair Reader and restart machine

If Issue didn't get resolved yet, Please provide following information:

1. Does other views like Document Cloud, My Computer, Save As Dialog, Send and Track, Send for Signature etc. load ?

2. When the blank screen appears while opening any service view or custom open/save dialog, go to Task Manager and check whether a process named "RdrCEF" is running or not? Is it in a hanged state? If yes, right click on the process and create the dump file.

3. Kindly share the contents of these two locations :

For 64 bit machine go to :
C:\ProgramFiles(x86)\<Reader/Acrobat installation>/WebResources/Resource0
C:\ProgramFiles(x86)\<Reader/Acrobat installation>/AcroCEF

For 32 bit machine go to:
C:\ProgramFiles\<Reader/Acrobat installation>/WebResources/Resource0
C:\ProgramFiles\<Reader/Acrobat installation>/AcroCEF

4. In case the Rdrcef is crashing(check task manager Pid of the RdrCEF process changes) then enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows).

    OR The user can also use the attached registry key to enable the crash dump creation. This will place the dump at C:\Dumps\.

dump.reg

   The user can share the logs with us via Google Drive or Adobe Send https://cloud.acrobat.com/send .

5. If possible, share a video reproducing the problem.

Waiting for your response.

-Thanks
Sunil Soni

i have discovered via some troubleshooting that if RdrCEF.exe is not running the "Fill & Sign" Tool will not work.

I dont need RdrCEF.exe to be running, and have disabled it deliberately. Why is it needed for the "Fill & Sign" tool to function?