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A
Anonymous
January 12, 2016
Question

Fill & Sign Issues

  • January 12, 2016
  • 7 replies
  • 20985 views

When I have a PDF file open and I hit the FILL AND SIGN button, my document disappears and I am unable to do anything. What is going on here?

This topic has been closed for replies.

7 replies

R
richklein
Participant
May 31, 2017

Same problem here:

Architecture: x86_64

Build: 15.23.20056.213124

AGM: 4.30.67

CoolType: 5.14.5

JP2K: 1.2.2.37658

Mac OS 10.12.5 (16F73)

N
nedgordon
Participant
February 22, 2018

I had this same problem and was able to fix through phone tech support. Don't recall how but we worked it out.

S
Adobe Employee
sangrover
Adobe Employee
April 21, 2017

Hi,

Sorry for the inconvenience caused to you guys. Could you please update to the latest version of Acrobat/Reader.

Just go to Help->Check for Updates. The latest version is 17.009.20044.

Please revert in case you experience the same issue after updating to the latest version.

Thanks and Regards,

Sandeep Grover

T
tonin59500663
Participant
April 21, 2017

That is the version I have. I have updated, uninstalled, reinstalled, restarted computer etc. nothing seems to help

T
tonin59500663
Participant
April 20, 2017

How is this problem not solved yet. Seriously, we are paying for a subscription when basic functionality does not work and it is taking months to fix it! How can Adobe not reproduce this issue when so many are experiencing the same thing?! I will terminate my subscription and try something else!

R
rohanball
Participating Frequently
August 3, 2016

My son has got exactly the same problem on his Mac using the latest version of Acrobat DC; he was sent a form from his school and when he tried to use the fill & sign option the document disappears.

Any news? Any fixes?

    V
    Vimal Dobhal9290129
    Participating Frequently
    January 14, 2016

    Hi charlesb90874656 / brettef65697770,

    We tried to reproduce the problem at our end but couldn't.

    Could you please share the following information so that we could replicate the problem internally and take appropriate action on it-

    1. What is the product version of your Acrobat DC (Click on Help in Acrobat menu bar > Choose 'About Adobe Acrobat Pro DC...' > Click <Ctrl+Shift+Spacebar>(those three keys in combination if on windows, on Mac Command+Shift+click on the text 2015 written just below Adobe Acrobat Pro DC) > take a snapshot of the appeared screen and please share ).

    2. Please provide the exact steps which we could use to reproduce the problem at our end, it will be great if you could create a video of the steps and share it with us. For sharing video you can refer to How to share a document

    3. Kindly share file/files on which you are seeing the issue(if possible).

    Hope we could help you.

    Thanks,

    Vimal Dobhal

    B
    brettef65697770
    Participating Frequently
    January 15, 2016

    B
    brettef65697770
    Participating Frequently
    January 15, 2016

    In further reference to issue and video this behavior (failure of pdf to load and/or display for signing) occurs with all pdf's, currently the feature is working on my other computer (also running OS X el capitan) and my mobile iOS devices and I use it frequently.

    B
    brettef65697770
    Participating Frequently
    January 13, 2016

    OSX El Capitan, Acrobat Pro DC, exact same issue, have uninstalled and reinstalled to no effect, have seen similar comments (fill and sign not functioning)

    AadeshSingh
    AadeshSingh
    Participating Frequently
    January 13, 2016

    Hi charlesb90874656,

    Please let me know the exact dot version of Reader & OS installed on your computer?

    Are you experiencing this issue with all the PDF files?

    If you are on Windows OS, open Reader, navigate to Help menu & repair the installation.

    Regards,
    Aadesh

    A
    Anonymous
    January 13, 2016

    Aadesh,

    I have the most up to date version of Adobe Acrobat Reader DC, Windows edition 8.1.

    It has just started happening, it happens mostly for documents that I have saved on my computer. I have documents that need to be filled out occasionally, so PDF Fill and Sign always worked great.

    I tried to do the "repair installation" function and nothing happened.

    AadeshSingh
    AadeshSingh
    Participating Frequently
    January 13, 2016

    Hi charlesb90874656,

    Have you tried this issue on other PDF files?

    Do you get same result?

    Regards,
    Aadesh

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