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A
ABC5
Participant
May 18, 2020
Question

Fill & Sign not working on DocuSigned document

  • May 18, 2020
  • 1 reply
  • 5951 views

We have DocuSigned a contract and sent it to a client for counter signature, but the client is unable use Fill & Sign in Adobe. I have tested it at my end and I get a message in Adobe saying "The author has specified which forms you can fill", but it will not let me add a signature anywhere. I have not amended anything in DocuSign to restrict this functionality and the issue appears to be at Adobe's end. Can someone please urgently assist?

This topic has been closed for replies.

1 reply

S
Adobe Employee
sangrover
Adobe Employee
May 20, 2020

Hi,

 

Is the Sign tool in Fill and Sign disabled or you are unable to place the signature on the PDF?

 

Regards,
Sandeep Grover

A
ABC5Author
Participant
May 20, 2020

Hi Sandeep,

 

Fill & Sign is disabled (greyed out). Please see the below screenshot. 

 

Thanks

 

 

 

S
Adobe Employee
sangrover
Adobe Employee
May 20, 2020

Hi,

 

From the image it looks like that the PDF document has already been digitally signed. That is why the sign option in Fill and sign is disabled.

 

Regards,

Sandeep

 

 

 

 

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