Fill & Sign Text in Forms are gone?

Hello everyone,

I would like to make my work a little easier and have created a contract, which I often use, with the "Prepare Form" function in Acrobat Reader. It all worked out great.

Now it should run in such a way that the file is sent from Acrobat Reader and the customer is asked to sign the form.

This means that I fill out my prepared form and then press "Electronic signatures", make my signature and then press "Request e-signature". Then I enter the recipient mail and press "Set area for signature". Safari will then open and I will go to the "Prepare" section. Now the problem begins. All entries made in the form fields are gone. As if I now had a blank file.

I have attached photos where you can see that the file is described and a further if it should go into the signature.

What is the problem?

Would be super grateful for a help.

Greetings

Natascha