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Participant
February 15, 2020
Question

Fillable form with password can be filled on computer, but not on smartphones

  • February 15, 2020
  • 1 reply
  • 1210 views

I have an Adobe Form PDF with fillable fields, with some options resticted with a password. It can be filled out just fine on computers, but gives the error message "Restricted Document: This is a policy-protected PDF, which is not supported by the Fill & Sign tool" on smartphones. I tried using the free version of Adobe Acrobat and my coworker tried to paid version on our respective phones, and we both received the same message. I have already played with and checked the security settings and believe they are correct, however I have posted the screenshots of the settings here.

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1 reply

Bernd Alheit
Community Expert
Community Expert
February 16, 2020

Remove the protection and you can fill the form on mobile devices.

Participant
February 16, 2020

Removing the password security is not an option, my company deals with legal documents so we prefer limited editing ability.

Bernd Alheit
Community Expert
Community Expert
February 16, 2020

Then use Acrobat Reader on Windows or Mac.