Fillable PDF locking after saving

Question

Hi,

I am having problems with a fillable Adobe Acrobat PDF locking after some users save it.

It is a form that is sent out to other users, who fill in the form partially, save it and then email it to me. After receiving the form I need to make further edits, but in some cases the form that I receive is locked and cannot be further edited.

The form security is set to not allow signatures or comments. The users are filling the form using Adobe Acrobat Reader DC (64-bit) on their laptops and they are not attempting to sign the form.

The issue seems to occur randomly, with the form saving without issue sometimes, and at other times locking for the same user.

This issue creates a lot of re-work for me because if the form is locked I need to create an entirely new form.

Is there a way to fix this problem?

Thanks!

Tiffany

radzmar · Answer

Is the form eventally processed by a PDF printer or so, when you're getting it back? Reader itself doesn't change the security settings of a PDF form. It requires additional rights for it to do this or for signing forms, so there seems to be something else in the chain responsible. What's shown in the properties of such affected form compared to one that's fine?

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