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M
MIKE1549
Participating Frequently
February 12, 2021
Question

Find Text - Doesn't Find In 21.001.20135

  • February 12, 2021
  • 13 replies
  • 2671 views

Immediately after upgrading from Adobe Acrobat Reader DC 20.013.20074

to 21.001.20135, the Find Text function doesn't find text that does exist in documents.

 

Does anybody else experience this behavior?

 

Thanks.

 

 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    13 replies

    D
    Dirksche
    Participant
    March 19, 2021

    We are having the same problem. It does not happen with all PDF documents, but only with some. We are using Combit's List and Label software to create PDFs. If we use Version 22, Acrobat Reader finds text within the document. If we use the latest Version 26, Acrobat Reader does not find some of the text.

    I've attached an example PDF. It contains a table with four columns where the columns are called "Spalte1", "Spalte2", "Spalte3" and "Spalte4". When I search with Acrobat Reader for "spalte" or "Spalte" or "Spalte1", Acrobat Reader tells me that it could not find anything.

    When I open the same document with Microsoft Edge or Firefox and search there for "spalte", Edge and Firefox find all instances.

    I'm using Acrobat Reader DC Version 2021.001.20145 in German on a German Windows 10 Version 2004 (Build 19041.804).

    I've already tried the steps described under https://helpx.adobe.com/acrobat/kb/unable-to-search-text-in-pdf.html , but without success.

     

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 26, 2021

    Hi,

    A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20142 Optional update, Feb 25, 2021, is available which addresses this issue.

    Open Acrobat/Reader>help>check for update or install the latest patch from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

    For Additional Info, please refer: https://community.adobe.com/t5/acrobat/bug-fixes-acrobat-amp-reader-dc-feb-2021-optional-update-wind... 

     

    Thanks,

    Akanchha 

    M
    MIKE1549Author
    Participating Frequently
    March 1, 2021

    Akanchha, thanks for your post about 21.001.20142 Optional update.

     

    Even with that update installed, we still experience the "No matches were found..."

    S
    Adobe Employee
    Sunaina Rohilla
    Adobe Employee
    February 16, 2021

    Hi,

     

    We have informed our engineering teams regarding this issue and we will let you know once the bug has been fixed.. For now, we have a workaround for the issue where Find (CTRL+F) is not working.

    Please follow the steps mentioned at: https://helpx.adobe.com/acrobat/kb/unable-to-search-text-in-pdf.html

     

    Thanks

    Adobe Acrobat DC Desktop Team

    M
    MIKE1549Author
    Participating Frequently
    February 16, 2021

    Thanks for your update.

    This does not solve the problem.

     

    As soon as I click on the Purge Cache Contents button, the error below appears indicating that some files could not be deleted.

     

    I closed and restarted Adobe Acrobat Reader, was able to click that button without errors, but when I search for text that does exist in a PDF, an error still appears saying, "No matches were found..."

     

    I confirmed that Adobe Acrobat Reader DC 20.013.20074 finds that string of text in the same documents.

     

    Thank you.

     

     

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 13, 2021

    sorry to hear about the trouble caused and thanks for reporting this to us. 

    While using the find function in Acrobat Reader DC, it doesn't bring out the accurate result or it just doesn't find the word at all?

    Try the following troubleshooting steps and see if that makes a difference.

    1- Check with a different file than the one you are working with

    2- Navigate to Adobe Acrobat Reader>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat Reader and check back.

     

    Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

     

    Thanks,

    Akanchha 

    M
    MIKE1549Author
    Participating Frequently
    February 13, 2021

    Thank you for your quick response!

    It does not find the text at all.

     

    I followed your prescribed steps, but the behavior persists.

     

    Do you have any other suggestions? Is this a known issue?

     

     

    Thanks.

     

    A
    Adobe Employee
    ammarharis
    Adobe Employee
    February 13, 2021

    Hi Mike,

     

    Can you please provide the below details for us to look into the issue.

    1. OS Version
    2. Is it a 64 bit version of Acrobat Reader or 32 bit version?
    3. Please share/attach a sample file on which the issue is reproducible

     

    Regards,

    Ammar

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