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C
cintoki
Participant
April 7, 2022
Answered

Firma se ve muy pequeña

  • April 7, 2022
  • 1 reply
  • 2044 views

Buenos dias , cuando estoy utilizando la opcion solicitar firma mi firma se ve muy pequeña , la he creado en jpg y png con medidas aprox de 576x82  y hasta mas grandes , cuando firmo un documento me da la opcion de agrandar la firma y se ve bien , pero al solicitar firmar mi firma independiente del tañano que tenga se ve muy pequeña.

This topic has been closed for replies.
Correct answer Amal.

Gracias Amal, me pasa con todos los archivos PDF , te comparto nuevamente el video con los pasos que realizo cuando solicito firma, te comento que no puedo compartirte los documentos solicitados, cuando los cargo me arroja el mensaje los archivos protegidos no se pueden enviar.


Hi there

 

Thanks for sharing the video recording.

 

Please try to enlarge the signature field that you draw on the document while sending it for signature and see if that works for you.

 

Regards

Amal

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 7, 2022

Hi there

 

Hope you are doing well and sorry to hear that

 

Would you mind sharing the workflow/steps you are doing to request or sign the PDFs? A small video recording of the same would be very helpful.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also, make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, try to sign the PDF via document cloud https://acrobat.adobe.com/link/home/ and see if that works for you.

 

Regards

Amal

C
cintokiAuthor
Participant
April 12, 2022

Gracias por responder , te comento que tengo instalada la version 22.1.20085 que es la mas reciente, probe con adobe cloud y el resultado es el mismo la firma se ve pequeña, por ultimo te adjunto un video con los pasos que realizo deacuerdo a lo solicitado.

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 13, 2022

Hi there

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check?

Also, please share the PDF file in question, so that we can check it at our end https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Also,  I am unable to find the attachment for video of the steps you are doing to sign the PDF.

 

Regards

Amal

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