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epic_eleganced739
Participant
August 27, 2026
Answered

Fiz cancelamento antes dos 7 dias e estão cobrando fatura no cartão desde maio/2026. Espero que resolvam com urgência!

  • August 27, 2026
  • 1 reply
  • 16 views

Espero que resolvam, pois cancelei antes do prazo de 7 dias e estão me cobrando no cartão.

    Correct answer Amal Jaiswal

    ​Hi @epic_eleganced739 

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble. 

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have an active plan for Acrobat Pro. This is something better handled by our billing team here https://adobe.ly/4zQYMMP. Click the contact us button in the lower-right corner to start the process.

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    August 28, 2026

    ​Hi @epic_eleganced739 

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble. 

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have an active plan for Acrobat Pro. This is something better handled by our billing team here https://adobe.ly/4zQYMMP. Click the contact us button in the lower-right corner to start the process.

    ~Amal

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