font break issue

Question

After converting the file, the connection program is selected as "Adobe Reader", and the characters are broken.

(The same file association program converted from Autovue is not broken with Google Chrome)

But the only problem is when I use the "Malgeun Gothic(맑은 고딕)" and bold effects.

Each of the Malguen Gothic and Bold effects can be used but is a problem when used together.

Actually, this is my customer situation. I tried it on my computer and the characters in Adobe Reader(free version) did not break.

Customers say they are using genuine Adobe products, so could you let me know how can solve this issue?

AkanchhaS8194121 · Answer

Hi Hyojungs,Can you confirm the exact version of Adobe Acrobat/Reader they are working on? Also, how the file was converted to PDF?Google chrome uses its own PDF viewer and that works on different mechanism. Check the document's properties and fonts embedded in it, Document >Right click Document properties> Fonts You said, that the same file opens up fine when you open it at your end using Adobe Reader DC. So I assume that there might be a possibility that version Acrobat your client is working on doesn't have the required font embedded. For more information you may see- PDF fonts, Adobe Acrobat Regards,Akanchha

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