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glenh51745464
glenh51745464
Participant
April 6, 2018
Question

Font Error

  • April 6, 2018
  • 1 reply
  • 804 views

Hi Guys,

I'm on a Windows 10 (updated, 64b) machine running Adobe Reader DC (18.011.20038). I opened a pdf that gave me the error msg can't find font 'SourceSansPro-Regular' and the pdf showed bullets instead of letters. I downloaded the font (otf) and using windows installed it, then, for shts & giggles, rebooted my machine. reopened the pdf and got the same error msg and bullets. How do I get the Adobe Reader to recognize the font?

Peace,

Glen

    This topic has been closed for replies.

    1 reply

    ~graffiti
    ~graffiti
    Legend
    April 6, 2018

    Sometimes it's not a mater of downloading a font of the same name, it has to be the same version and such.

    With a font like that, the creator of the file should have embedded the font information. Maybe contact them and ask them to do that so you can view their pdf file?

    glenh51745464
    glenh51745464Author
    Participant
    April 6, 2018

    I wish I could, but it's a downloaded academic paper, can't locate the

    author and no help from the publisher...

    ~graffiti
    ~graffiti
    Legend
    April 6, 2018

    Acrobat Reader is pretty picky about font information and not good at font substitution (which in many cases is a good thing). Maybe try a different pdf viewer to see if they can at least get a decent font substitute to show? Since you are on Windows 10, maybe try and open the pdf in Edge to see what happens.

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