Font errors

For the past couple of months many of our users have been having an error pop up regarding fonts. Apparently Adobe won’t provide any form of assistance unless you pay for their services so hopefully the community can do better than them.

The company goes through massive amounts of PDFs (and has started to digitize their physical files) so errors like these can be very troublesome.

I have no idea why this is happening… I assumed it was related to the latest version of Adobe Reader so I stopped updating the application on the users computers. The problem is not listed on the known issue list for Adobe Reader… The only thing I found online was for users to make sure the option Use Local Fonts was checked under the Page Display settings however I guess that option no longer exists or I am blind…. I confirmed the two fonts are installed on the computer and they work with Microsoft word without any issue.

Everybody is using windows 11 25H2. Hope you guys can help.