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A
Anonymous
April 8, 2019
Question

font package

  • April 8, 2019
  • 4 replies
  • 1506 views

when i save a document i scan as a pdf no one else can open it as it requires a font package.

can i download a different version of adobe reader to stop this from happening?

    This topic has been closed for replies.

    4 replies

    T
    Test Screen Name
    Legend
    April 8, 2019

    Then Epson (the Epson support you spoke to) are wrong. This has been repeatedly discussed for many years. You can try updating their scanner software to see if Epson fixed it.

    Epson development don't see a problem because they are in Japan, and everyone already has the required fonts. This is probably why it is hard to communicate the problem to them. But it is real.


    We've told you the two ways to solve this. If you don't like either solution, I don't have any more.

    T
    Test Screen Name
    Legend
    April 8, 2019

    Maybe use a different scanner. It's the scanner software doing this. Are you actually using any paid-for Adobe software to make this file?

      A
      Anonymous
      April 8, 2019

      Epson refuse to accept this.

      this scanner is in my office and is handy for me to use. I want to solve the issue not ignore it : (

        A
        Anonymous
        April 8, 2019

        can i not do something differently? install older version?

        Bernd Alheit
        Community Expert
        Bernd AlheitCommunity Expert
        Community Expert
        April 8, 2019

        This will not help. Acrobat Reader doesn't create the PDF file. Your scanner software creates the PDF file.

        A
        Anonymous
        April 8, 2019

        They have already told me that the problem is with opening the saved document which is not their issue but adobes.

        Bernd Alheit
        Community Expert
        Bernd AlheitCommunity Expert
        Community Expert
        April 8, 2019

        Install the font package.

        A
        Anonymous
        April 8, 2019

        i have no problem opening the saved documents

        its when i send them to others they cant open them

        Bernd Alheit
        Community Expert
        Bernd AlheitCommunity Expert
        Community Expert
        April 8, 2019

        Then the others must install the font package.

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