font package

Then Epson (the Epson support you spoke to) are wrong. This has been repeatedly discussed for many years. You can try updating their scanner software to see if Epson fixed it.

Epson development don't see a problem because they are in Japan, and everyone already has the required fonts. This is probably why it is hard to communicate the problem to them. But it is real.

We've told you the two ways to solve this. If you don't like either solution, I don't have any more.

Maybe use a different scanner. It's the scanner software doing this. Are you actually using any paid-for Adobe software to make this file?

can i not do something differently? install older version?

Install the font package.