Font pasting as symbols/hieroglyphics

Question

Hi.I've been sent PDF documents from a client. We did not generate this.I'm attempting to copy the content into another app but it exports as symbols/hieroglyphics.For example, the text "I can confirm I am aware" copies as "× ½±²º·®³ ¬¸¿¬ × ¿³ ¿©¿®»" into Word/notepad etc. There is no restrictions on copying content in the document but I've noticed the fonts appear to be tmp files. "Z@RBFA3.tmp (Embedded Subset)""Z@RBFB7.tmp (Embedded Subset)"Z@RC142.tmp  (Embedded Subset)" Please confirm if there s a fix for this

amber_4789 · Answer

Apparently, you have to have the same font type installed on your system to edit the document. Only then will it appear "normal".

I'm dealing with this issue for one of my clients (Let's call him Scott), where if he simply edits the document, everything changes into hieroglyphics / TOFO.

I have already tested by installing fonts on his system that was used in the document but it did not resolve the issue.

I am in the process of setting up another system to see if the issue resides locally on the system he is using or if it is an issue with the documents themselves.

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