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Anonymous
September 7, 2017
Question

Font type Crashes DC Reader

  • September 7, 2017
  • 1 reply
  • 465 views

I truly have no idea if this would help some people/.. but for what it's worth, here it goes:

My pdf files will crash the DC Reader when opening IF the pdf was created by Excel 2013 and there is some part of it on ADOBE GOTHIC STD B font.

Weird, huh?

Yeah but that's how it is.

    This topic has been closed for replies.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 26, 2017

    Hello Ugoi,

    Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, Reader DC is crashing while opening the PDF created from Excel 2013 which has a Font ADOBE GOTHIC STD B, Is that correct?

    Please check for any pending updates of Reader from Help>Check for updates. You may also try to repair the installation files of Reader from Help>Repair installation .

    If the issue still persists, please share the following details:

    1. Dot version of Reader DC installation, check from Help>About Adobe Reader.
    2. Please check with any PDF file which is created by any other

    Hope this helps, and let us know how it goes.

    Regards,

    Anand Sri.

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