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Danikamaral
Participant
May 21, 2020
Question

For information on how to install Adobe Reader and configure your viewing environment

  • May 21, 2020
  • 2 replies
  • 1663 views

I need help to open documents from Canadian Government on my Mac.

I keep getting this message 

The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader.

This topic has been closed for replies.

2 replies

~graffiti
~graffiti
Legend
May 28, 2020

If you DO have Adobe Acrobat Reader installed, try downloading the file first (most of the time, right-clicking the link to the file and choosing to save it will work for that). Once the file is downloaded, you should be able to open it using Reader. Some web browsers have their own pdf viewers and try to use them to open the pdf inside the browser. Some browser pdf viewers can't open certain types of pdf files so, you get the message you got.

 

S
Adobe Employee
Saurav Bhatia
Adobe Employee
May 28, 2020

Hi Danikamaral,

 

You can use https://get.adobe.com/reader/ to download reader installer.

 

Regards,

Saurav Bhatia

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