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J
jeremyb48307379
Participating Frequently
December 6, 2016
Answered

Form filled text disappears when opening PDF document

  • December 6, 2016
  • 4 replies
  • 21061 views

Greetings,

A user has a form from the state that they have clients fill out.  The form has fields that the client fills out and returns.  The user has reported to me that the data is not visible in the form.  I have confirmed that once you open the PDF, the data is there for a split second then disappears.  It's almost as if Adobe Reader is clearing the data or hiding it.  Clicking on the fields put the cursor at the beginning of the field as if there was nothing in there previously.

I have done a bit of Google searching, but have not found an answer.  I have confirmed this is occurring on both Adobe Reader 11, DC and Acrobat X Standard.  Any input is appreciated

    Correct answer ~graffiti

    That pdf definitely has a JavaScript to reset the form fields.

    4 replies

    J
    jeremyb48307379Author
    Participating Frequently
    December 15, 2016

    Here is the link to the form if anyone is willing to take a look at it:

    https://www.colorado.gov/pacific/sites/default/files/DR2285.pdf

    Thanks!

    ~graffiti
    ~graffitiCorrect answer
    Legend
    December 15, 2016

    That pdf definitely has a JavaScript to reset the form fields.

    J
    jeremyb48307379Author
    Participating Frequently
    December 16, 2016

    Thanks so much for looking into it!  Do you know if there is any way to remove it?

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    December 8, 2016

    May be that JavaScript code resets the form fields.

    J
    jeremyb48307379Author
    Participating Frequently
    December 8, 2016

    Any ideas?

    S
    sb116
    Participating Frequently
    December 6, 2016

    Hi Jeremyb48307379,

    Please confirm what application is being used by your clients to fill the form.

    And the OS and application versions exactly used.

    Thanks,

    Supriya

    J
    jeremyb48307379Author
    Participating Frequently
    December 6, 2016

    As far as I am aware, it's Adobe Reader that is being used to fill out the forms.  I'm guessing there is probably a spread of versions being used as these are external clients.  Same for the OS.  Probably a mix of Windows and Mac.

    S
    sb116
    Participating Frequently
    December 6, 2016

    Jeremyb48307379,

    Request you to share the sample form with us so we can check it at our end.

    Check the private message I have sent to you for more information on the same.

    Thanks,

    Supriya

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