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peterg14641508
Participant
November 17, 2016
Answered

"Found higher version"

  • November 17, 2016
  • 2 replies
  • 2905 views

I'm using a Mac, with MacOS Sierra 10.12.1 and currently have Adobe Acrobat Reader DC 2015 Release version 2015.020.20042. I am unable to download/save PDF documents sent to me. I get a drop down notice "contact the s/w manufacturer."

I tried to download a newer version of adobe reader DC. The installation works fine, until it suddenly stops and tells me "found a higher version in installation location."

I am completely lost now and hope you will help me. I have an important piece of work to do, and can't proceed at all right now.

my email is [email address removed by Mod]

    This topic has been closed for replies.
    Correct answer Sunil_Soni

    Hello,

    Delete it from Trash as well, then try installing.

    Please keep us posted how it goes.

    -Thanks

    Acrobat team

    2 replies

    A
    Anonymous
    January 18, 2020

    Emptying the trash and reinstalling worked for me. Thanks.

    A
    Anonymous
    February 17, 2017

    has anyone found a solution to this yet?

    I am trying to download an official document and I need to resolve this issue ASAP!

    Thank you

    Sunil_Soni
    Adobe Employee
    Sunil_SoniCorrect answer
    Adobe Employee
    April 12, 2017

    Hello,

    Delete it from Trash as well, then try installing.

    Please keep us posted how it goes.

    -Thanks

    Acrobat team

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