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AkanchhaS8194121
Legend
July 26, 2022

Hi Jade,

 

Sorry to hear about the trouble caused.

As shared above, Adobe Reader crashes when printing the file. Do you experience the crash issue while using any other tool as well?

Try these steps:

1- Check with other documents and try printing that file. It could be a document-specific issue.

2- Would you mind sharing the Adobe Acrobat/Reader version you are using? To check the version, go to Help > about Acrobat/Reader and ensure you have the recent version 22.001.20169 installed. Go to Help > Check for updates and reboot the computer once (you must save all the work before restarting)

3- Install the latest printer drivers. Check for pending updates (if any).

 

Let us know if that helps!

 

Thanks,

Akanchha 

Participant
August 23, 2022

Hi,
since yesterday I have the same problem.
1. the problem is in all PDF documents
2. program version: 2022.002.20191
3. the latest drivers are installed