Free trial and now I am being billed

Question

Hi there

i cancelled my free trial and now I am being billed for something I cancelled! If I try cancel it now you are charging me $100?!

please cancel my subscription with no charge. This is not that nice to deal with and your chat bot won't let me send messages to it as it has no send button.

try67 · Answer

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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