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lorenzotiby
lorenzotiby
Known Participant
February 14, 2019
Question

Freeze for 8 seconds

  • February 14, 2019
  • 1 reply
  • 1183 views

Dear, when I open Acrobat Reader after few seconds it freezes for about 8 seconds and after it works well. But it is really boaring, because I have to wait always 8 seconds to work.

How can I fix it?

Thanks

Lorenzo

This topic has been closed for replies.

1 reply

R
Adobe Employee
rupa_jannela
Adobe Employee
February 15, 2019

Hi lorenzotiby,

Can you share the following information for us to help you better.

  • Version of Reader and OS
  • Are you signed in to reader
  • Go to Edit-> Preferences -> Security (Enhanced) and check if "Run in AppContainer" is enabled or disabled
  • When Reader freezes take dump of the process. Go to task manager; right click on AcroRd32.exe and click on create dump file. You can share the file via dropbox|googe drive or any shared location. Make sure you take the dump when Reader freezes.

Regards,

Rupa

lorenzotiby
lorenzotibyAuthor
Known Participant
February 18, 2019

Dear Rupa,

thanks for your fast answer!

Regards

Tiby

    R
    Adobe Employee
    rupa_jannela
    Adobe Employee
    February 18, 2019

    Hi Tiby,

    Thank you for your prompt reply. Our team will get back to you as soon as we analyze the dump.

    Regards,

    Rupa

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