Freezed process Acrobat.exe when open pdf from installer

Forum|Forum|4 years ago
November 1, 2021
1 reply
595 views

Hello!

We've got trouble with our pdf.

If we run our Admin_guide.pdf from our installer, the Acrobat.exe process has been freezer. As a result, our users cannot read the document.

But if we open the document as a file from Explorer or in Google Chrome, it'll be opened successfully.

We use actual Acrobat Reader DC version (2021.007.20099) with default settings, but if we turn off Enable Protect mode, the document also opens from installer.

We think that recommending to disable Protect mode to our users is a bad idea.

The question is, what's the right method of solving this problem.

This topic has been closed for replies.

T

Test Screen Name

Legend

Perhaps your installer runs elevated? Don't call Reader from elevated code.

A

A.PopovAuthor

Participant

We have to run installer as Admin (Win UAC) for access to ProgramFiles. Is there a solution on how to call the pdf in this case and not face this problem?

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