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neginn95337714
Participant
September 23, 2017
Answered

Freezing and Not opening

  • September 23, 2017
  • 1 reply
  • 507 views

Hello,

My adobe reader ALWAYS freezes about 10 minutes after opening and reading a document. When this occurs it not only freezes my whole computer but wont open up after unless I re-start my computer. This has happened multiple times. I have done everything from re-installing, updating/ checking for updates, repairing installations, checking to see if I have the requirements, running as administrator and everything else suggested in the troubleshoot page. None of these options seemed to work and I can't do the majority of my work because the app itself will not function. What can I do? Thank you!

This topic has been closed for replies.
Correct answer Adorobat

Hi Neginn,

Sorry for the delay in response.

As Reader is freezing after you launched the application to read a pdf, try running cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, and download Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution .

If that doesn't work, try disabling protected mode using the steps given in this link: https://acrobatusers.com/forum/general-acrobat-topics/adobe-reader-x-hangs-when-saving-pdf/ 

Please note: Disabling Protected Mode is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

If the issue still persists, try creating a new user account and launch Reader from there. You may refer to this link on how to create a new user account on Windows:  https://support.microsoft.com/en-in/help/13951/windows-create-user-account

Thanks,

Shivam

1 reply

Adorobat
AdorobatCorrect answer
Participating Frequently
October 30, 2017

Hi Neginn,

Sorry for the delay in response.

As Reader is freezing after you launched the application to read a pdf, try running cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, and download Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution .

If that doesn't work, try disabling protected mode using the steps given in this link: https://acrobatusers.com/forum/general-acrobat-topics/adobe-reader-x-hangs-when-saving-pdf/ 

Please note: Disabling Protected Mode is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

If the issue still persists, try creating a new user account and launch Reader from there. You may refer to this link on how to create a new user account on Windows:  https://support.microsoft.com/en-in/help/13951/windows-create-user-account

Thanks,

Shivam

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