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IRENE28840941f0yk
Participant
August 23, 2024
Question

Froezen white screen when opening READER on MAC

  • August 23, 2024
  • 2 replies
  • 283 views

Hi there,

 

Whenever I open Reader, a white screen appears, and I can’t seem to get rid of it. I’ve tried clicking the ESC button, restarting the program, and even rebooting the computer, but nothing works.

 

Could you please assist me with this issue?

This topic has been closed for replies.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
October 9, 2024

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
T
Tariq Dar
Legend
October 9, 2024

Hi @IRENE28840941f0yk, 

 

Sorry for the troubled experience and delayed response.

 

Once that is done, you may try uninstalling Reader using this cleaner tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html. Then, try reinstalling Reader and checking the issue. 

 

 If the issue persists, please help us with the logs. You may use the diagnostic utility from this help page: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. This tool will allow you to upload logs from your machine to our server directly and share the Unique log ID. Ensure Advance logging is checked. 

 

Thank you for your patience and understanding as we work to make things right.

 

~Tariq 

 

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