Fully patched, cleanly installed Reader crashing with "Faulting module name: VCRUNTIME140.dll"
- June 26, 2024
- 1 reply
- 1626 views
Good afternoon folks,
Just recently encountered an issue, experienced on several desktops, where a cleanly installed and fully patched version of Acrobat Reader is crashing to desktop after opening a variety of PDFs. The following information is being recorded in the Windows Application Event Log:
Faulting application name: Acrobat.exe, version: 24.2.20687.0, time stamp: 0x66172090
Faulting module name: VCRUNTIME140.dll, version: 14.32.31332.0, time stamp: 0xefff39ad
Exception code: 0xc0000005
Fault offset: 0x0000000000001470
Faulting process id: 0x3a54
Faulting application start time: 0x01da9b07fe07fbad
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
Report Id: ba3c6349-c801-467b-a1dc-c831103d11e6
Faulting package full name:
Faulting package-relative application ID:
We've already performed the steps noted in the following Adobe KBs in an attempt to resolve the issue:
Resolve Acrobat DC intermittent crashes on Windows
How to reset Acrobat Preference settings to default.
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Once cleanly uninstalled, the machine was rebooted and then Acrobat was installed from a fresh download.
We have also reinstalled the Microsoft Visual C++ 2015-2019 Redistributable.
None of these attempts have resolved the issue at hand.
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