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A
AnSoph
Participant
October 16, 2019
Answered

Funktion zum Anhängen an E-Mail funktioniert nicht | Acrobat 19.021.20047

  • October 16, 2019
  • 3 replies
  • 4671 views

Beim Öffnen einer PDF datei aus dem Internet mit Adobe Acrobar Reader kommt ein Fehler wenn ich diese als E-Mail anhang versenden will. Fehler: E-Mail kann nicht versendet derden da die *.ost datei in Verwendung ist.

- Oultook selbst Funktioniert ohne Probleme

- *.ost Datei hat keine Fehler.

- in Adobe ist das neueste Update Installiert.

- Bei gespeicherten PDF Dateien tritt der Fehler nicht auf.

- Wenn Outlook geschlossen ist Tritt der Fehler auch nicht auf.

- Wenn der Exchange-Cache-Modus deaktiviert ist macht Adobe garnichts nach dem man auf senden gedrückt hat.

This topic has been closed for replies.
Correct answer Jo29974413yefo

Was this solved by Adobe? Same error here Version 2023.003.20215, 64 Bit

Check that Outlook is default mail

Steps done:

Repair Adobe 

Repair Office

Disabled all Adobe Plugins in Outlook

3 replies

A
AnSophAuthor
Participant
December 11, 2020

Yes the error still occurs. 

The Office version is 32bit

And both programs were run in Safe Mode and Administrator Mode. 

  • The error still occurs.
J
Jo29974413yefoCorrect answer
Inspiring
June 29, 2023

Was this solved by Adobe? Same error here Version 2023.003.20215, 64 Bit

Check that Outlook is default mail

Steps done:

Repair Adobe 

Repair Office

Disabled all Adobe Plugins in Outlook

    A
    Adobe Employee
    arvindy
    Adobe Employee
    October 17, 2019

    Hi AnSoph,

    Apologies for the inconvenience caused!

    Actually, we are not able to reproduce the issue locally.

    Could you please provide the following info along with the info requested by Amal:

    -Is the issue still reproducible at your end?

    -Bit version of Outlook(32/64)? To check this info: Launch Outlook and navigate to File>Office Account>About Outlook

    -Did you launch Outlook or Acrobat in Administrator mode?

    -Did you launch Outlook in Safe mode?

     

    Regards,

    Arvind

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 16, 2019

    Hi AnSoph

     

    Thanks for reaching out. As described above, attach to email feature is not working with Acrobat 19.021.20047, correct?

     

    • Is this a behavior with a particular file or with any PDF file you try to send as an attachment?
    • Do you get any error message/code while sending the file? Could you please share the screenshot of the same.
    • What is the version of the OS and Outlook?

     

    Please try the troubleshooting steps provided in the help article - https://helpx.adobe.com/in/acrobat/kb/attach-to-email-not-working.html and see if that help

     

    Also, you may try to send the email attachment directly using the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/send-email-attachment.html

     

    Let us know how it goes

     

    Regards

    Amal

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