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A
Anonymous
August 2, 2023
Question

Garbage characters in acrobat reader but not XChange editor.

  • August 2, 2023
  • 1 reply
  • 548 views

When I try to open a PDF in adobe acrobat reader I see garbage symbols. When I open the same PDF in XChange editor on the same PC it works fine. This is also the case for my collegaues PC. As some collegaues prefer Adobe I wish to know how to change the Adobe reader settings such that the PDF is diplayed correctly. Can anyone help me?

 

XChange editor

 

Adobe acrobat reader

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    1 reply

    A
    Axxell CA
    Participant
    August 2, 2023

    Two of our users have encountered a similar problem.  This is what I've learned about the issue:

    • It appears to be due to Acrobat using a graphical font in place of the original text.
    • It only affects headers in the document template - user entered text is diplayed correctly.
    • It's intermittent - occurring randomly and disappearing spontaneously.
    • It's user dependent - a different user on the same machine does not see the problem.  Recreating the user profile also eliminates the problem.
    • Repairing, reinstalling Acrobat does not resolve the problem.
    A
    Axxell CA
    Participant
    August 2, 2023

    I've just noticed that the affected fields appear to be only those in bold type - other template fields display correctly

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