Skip to main content
C
connieh23238267
Participant
December 28, 2017
Answered

Gedcom Ancestry.com downloads with Acrobat

  • December 28, 2017
  • 1 reply
  • 2206 views

I am trying to download my tree in Ancestry.co through the gedcom file.  I get an error message that Adobe Acrobat Reader could not open the family tree because it is either not supported file type or because the file has been damaged.  Is there anything I can do?

    This topic has been closed for replies.
    Correct answer John T Smith

    If that is not a PDF file, you need to ask the vendor how to open the file

    If it is a PDF file, it may be corrupted

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 28, 2017

    If that is not a PDF file, you need to ask the vendor how to open the file

    If it is a PDF file, it may be corrupted

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices