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audreye47964284
Participant
January 25, 2018
Answered

Get constant pop-up "AdobeResourceSynchronizer wants to ..."?

  • January 25, 2018
  • 1 reply
  • 12967 views

I can't get the pop ups to stop on my Mac OS 10.13.2 - Adobe Reader v. 11.0.23 that say "AdobeResourceSynchronizer wants to use your confidential information stored in “v3.services.acrobat.com”in your keychain. To allow this, enter the  “login” keychain password.”

Firstly, I'm not comfortable allowing this and even when I've given up and hit "allow" I can't seem to figure out the password it wants anyway!  So annoying!!

Why is this now happening?  I've tried uninstall, reinstall, have latest updates... any help?

So glad I'm paying for Adobe PDF Pack which also stopped working.  After spinning for 10 minutes, I get message “An error occurred while trying to access the service”.   I did finally figure out how to go online and convert but what a pain.  I understand that my fee is small compared to what corporations are able to buy but I'm a retired individual on limited income and $96 a year for services that don't work is not small to me.

Thanks for any help anyone can offer on the AdobeResourceSynchronizer"

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Audreye,

Sorry for the delay in response.

You will not be able to use export PDF in Adobe Reader XI. Adobe PDF Pack service does not work anymore with Adobe Reader XI.

Please either update the application to Adobe Acrobat Reader DC or use the service online here https://cloud.acrobat.com/

I would suggest to once try updating the application to the latest patch available. It may resolve both of your issues.

Use cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to remove the application on your system.

Then restart your machine and install the latest version of Adobe Acrobat Reader DC from here Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Please feel free to update the thread if you have any questions or need any help.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 25, 2018

Hi Audreye,

As you are receiving the pop-up message of "AdobeResourceSynchronizer", please try the following steps:

1.Go to Applications, click Utilities, and launch Activity Monitor.

2.Select AdobeResourceSynchronizer from the list.

3.Click Quit Process in the upper-left corner of the Activity Monitor dialog box.

4.Quit the process.

Check if that helps.

If you still get the message, please share the screenshot of it and let us know when exactly you receive the message.

To add the screenshot here, please use the insert icon provided in the reply window as shown below:

Once you click on this icon, you get a small window.

Click on Insert Image and then browse the location where you have saved the screenshot file.

Select the file and click on Open > Insert Image.

As you are experiencing an issue with the Adobe PDF pack service, please provide some more information on this.

You have mentioned that you get the error message "An error occurred while trying to access the service".

Please confirm if you get this message when you try to convert a file in Adobe Reader.

Share the steps you do that result in the error message.

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

A
audreye47964284Author
Participant
January 26, 2018

Hello,

1. OK, for the problem with AdobeResourceSynchronizer, your suggestion only removes the pop-up message temporarily.  Every time I click on the pdf again (for example to save it), the annoying pop-up message comes back up and I have to either click "Deny" again or go through the "Quit Process" again.  (see attached)

It happens whenever I open a new pdf in reader now but was not happening until recently (maybe in the past month or so?).  Wondering why all of a sudden this happens and need to know how to permanently stop it, please.  I have seen that I'm on the only one who has had this problem through some of the online conversations but it seems to still not be solved.

2. Problem with Adobe PDF pack service is that I can no longer convert pdfs through Reader.  Here's what happens now:

a. "Syncronizer" message keeps popping up (I had to click "deny" 5 times while trying to create this scenario for you).

b.  When I click on "Convert", it spins for a few minutes saying “Uploading file to Adobe ExportPDF online”

c.  Then error message that says “An error occurred while trying to access the service”. 

I've also attached screenshots with problem 2.

Thank you for any help you can offer.

Audrey Early  214-695-4773

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
January 31, 2018

Hi Audreye,

Sorry for the delay in response.

You will not be able to use export PDF in Adobe Reader XI. Adobe PDF Pack service does not work anymore with Adobe Reader XI.

Please either update the application to Adobe Acrobat Reader DC or use the service online here https://cloud.acrobat.com/

I would suggest to once try updating the application to the latest patch available. It may resolve both of your issues.

Use cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to remove the application on your system.

Then restart your machine and install the latest version of Adobe Acrobat Reader DC from here Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Please feel free to update the thread if you have any questions or need any help.

Regards,

Meenakshi

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