Skip to main content
D
Dillpickles
Participant
January 7, 2017
Answered

Getting error when trying to open a pdf in Reader

  • January 7, 2017
  • 1 reply
  • 811 views

Hello my first time to the forum. I stopped using Adobe Reader after I could not download Adobe Reader 11, because I rely heavily on having the  thumbnail view. Not available when Adobe Reader DC was new. Now that it is available in DC, I get a popup message when I try to open a document  with it.

Error popup: "Acrobat failed to connect to a DDC server".

In the past 2 days I have download it three times. The first time it seemed to be working, then went back to it a day later and found the same error. Which also happen the next two times, it didn't even work after download.

I am confident there is someone who knows what I can do to correct this problem.

Would appreciate any help.

DP.

    This topic has been closed for replies.
    Correct answer Dillpickles

    Thank you Staff for the reply. Engaged MS Support in remote assistance three times before the issue was resolved. They make changes on my PC so fast I can't follow what they did, and go into area's of my PC I have no idea what they are for. I believe it was a registry change that solved the issue.

    Just checked again, seems to be working fine. Now I will attempt to download it on my laptop. I'll keep in mind your remedy should I have a repeat of the issue.

    Thanks again. Issue resolved.

    DP.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 9, 2017

    Hi Dillpickles,

    Could you please try the following steps and see if that works:

    1- Download and run Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    2- Restart the computer.

    3- Download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution 

    D
    DillpicklesAuthorCorrect answer
    Participant
    January 10, 2017

    Thank you Staff for the reply. Engaged MS Support in remote assistance three times before the issue was resolved. They make changes on my PC so fast I can't follow what they did, and go into area's of my PC I have no idea what they are for. I believe it was a registry change that solved the issue.

    Just checked again, seems to be working fine. Now I will attempt to download it on my laptop. I'll keep in mind your remedy should I have a repeat of the issue.

    Thanks again. Issue resolved.

    DP.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 10, 2017

    Glad to know that!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices